Shipping policy

SHIPPING INFO

We are a small business and ship parcels a few times a week when busy, and once a week during quieter periods.

We endeavour to reduce our carbon footprint, so we use compostable/paper packaging. We do package some delicate items and archival prints in acid-free plastic sleeves for their own protection, and glassware will ship with bubble wrap protection.

DOMESTIC (NZ) 1-2 week delivery:

We ship all domestic tracked parcels with NZ Post. Parcels ship within a week and will arrive within 1-2 weeks from the time of your order.

INTERNATIONAL (AUS/US/UK/Beyond) 2-8 week delivery:

I'm able to provide tracking for most international countries. Generally, packages do arrive just fine, but it can take up to 8 weeks at times, so please be patient.

International shipping is at your own risk. Please note that we are not registered to deal with VAT or similar fees/taxes, and that these may be, depending on your country's laws, your own responsibility to pay at the border when your parcel arrives. If the parcel is returned for VAT/tariff reasons, we are not responsible for that. Please bear this in mind when ordering.

I am a very small business, and the volatility of the international mail service at the moment has made it unaffordable to re-ship at our expense. If we made an error in processing or addressing the order, we will incur all costs to get a replacement to you.

LOST PARCELS (NZ only)

  • Due to wrong address provided by customer: If you've provided an incorrect address, there are two scenarios.
  1. If the parcel is returned to us in good condition with the product intact, we will ship it again to you for the additional cost of second postage, or you can get a product-price refund.
  2. If the parcel is not returned to us, you are welcome to re-order, but we cannot issue you a refund as we have lost stock due to customer error.
  • Our error or postal service error: We take full responsibility for any issues that arise that are either our fault or the postal service's fault. If your parcel does not arrive within 3 weeks (NZ), please let us know and we will endeavour to provide a replacement product free of charge. These timeframes are not indicative of typical delivery time, they are a larger buffer to allow extra time for delayed orders to arrive. We are of course also happy to issue a refund if you would prefer.

DAMAGED PARCELS

We very, very rarely have an item arrived damaged, and we take precautions to make sure that we package each item carefully and with love to make sure that they arrive to you in new condition. However, if you do receive a damaged item, we will issue you a full refund or replacement. All we ask is that you provide us with a photo showing the damage for us to review, which can be sent to us here.